Operations

SOPs for short, are written directions on how to carry out a task and can be so helpful for small, purpose-driven teams. It is imperative that organizations take the time to develop SOPs at every level, so their margin for error is minimal or nonexistent. 

I’ve spent a lot of time in organizations. A LOT. From working in them to working for them to researching them, I spent several years studying organizational change, leadership and culture. Through my doctoral and post-doc research, I developed the CultureComm Model as a way for organizations to understand the impact of communications and culture […]

Working with vendors can be daunting. As someone who worked in-house in communications for many years, I know how it feels. However, more than five years ago, I switched roles. I built my own agency and became a full-time communications, public relations and branding consultant. I now experience the other side of the relationship as […]